We want you to be delighted with your purchase from Da Vinci Arts Shop. If for any reason you are not satisfied, please contact us, and we will do our best to resolve the issue.
Shipping
For precise shipping lead times, please see the table below as the estimated delivery times provided at the checkout are indicative only. The shipping time includes manufacturing, shipping, and handling processes. Shipping costs depend on the total weight of the package, destination country, and fuel fees.
All parcels are securely packed and shipped via DHL, UPS, FedEx, or other reputable couriers, with each parcel assigned an individual tracking number.
Delivery Times For Canvas Prints
Note: 1 AUD ≈ 0.65 USD (rates may vary)
| Country | Shipping Fee | Avg. delivery time* |
| United States | Free over 100 AUD purchase or 10AUD flat fee for orders below 100AUD | 4-5 days |
| Australia | Free over 100 AUD purchase or 10AUD flat fee for orders below 100AUD | 4-5 days |
| Canada | Free over 100 AUD purchase or 10AUD flat fee for orders below 100AUD | 5-7 days |
| China | 20AUD flat fee | 2-13 Days |
| Estonia | Free over 100 AUD purchase or 10AUD flat fee for orders below 100AUD | 4-5 days |
| France | Free over 100 AUD purchase or 10AUD flat fee for orders below 100AUD | 3-4 days |
| Germany | Free over 100 AUD purchase or 10AUD flat fee for orders below 100AUD | 3-4 days |
| Greece | Free over 100 AUD purchase or 10AUD flat fee for orders below 100AUD | 6-9 days |
| Hong Kong | Free over 100 AUD purchase or 10AUD flat fee for orders below 100AUD | 5-6 days |
| Hungary | Free over 100 AUD purchase or 10AUD flat fee for orders below 100AUD | 5-6 days |
| India | Free over 100 AUD purchase or 10AUD flat fee for orders below 100AUD | 9-11 Days |
| Indonesia | Free over 100 AUD purchase or 10AUD flat fee for orders below 100AUD | 10-12 days |
| Ireland | Free over 100 AUD purchase or 10AUD flat fee for orders below 100AUD | 3-4 days |
| Italy | Free over 100 AUD purchase or 10AUD flat fee for orders below 100AUD | 4-5 days |
| Japan | Free over 100 AUD purchase or 10AUD flat fee for orders below 100AUD | 7-8 days |
| Jordan | Free over 100 AUD purchase or 10AUD flat fee for orders below 100AUD | 4-5 days |
| Kuwait | 20AUD flat fee | 3-5 days |
| Malaysia | Free over 100 AUD purchase or 10AUD flat fee for orders below 100AUD | 5-7 days |
| Netherlands | Free over 100 AUD purchase or 10AUD flat fee for orders below 100AUD | 3-4 days |
| New Zealand | Free over 100 AUD purchase or 10AUD flat fee for orders below 100AUD | 3-4 days |
| Norway | Free over 100 AUD purchase or 10AUD flat fee for orders below 100AUD | 4-5 days |
| Oman | 20AUD flat fee | 10-11 days |
| Philippines | Free over 100 AUD purchase or 10AUD flat fee for orders below 100AUD | 7-8 days |
| Poland | Free over 100 AUD purchase or 10AUD flat fee for orders below 100AUD | 4-7 days |
| Portugal | Free over 100 AUD purchase or 10AUD flat fee for orders below 100AUD | 5-6 days |
| Qatar | 20AUD flat fee | 4-8 days |
| Romania | Free over 100 AUD purchase or 10AUD flat fee for orders below 100AUD | 5-6 days |
| Saudi Arabia | 20AUD flat fee | 8-9 days |
| Serbia | Free over 100 AUD purchase or 10AUD flat fee for orders below 100AUD | 2-8 days |
| Singapore | Free over 100 AUD purchase or 10AUD flat fee for orders below 100AUD | 4-5 days |
| Slovakia | Free over 100 AUD purchase or 10AUD flat fee for orders below 100AUD | 4-5 days |
| Slovenia | Free over 100 AUD purchase or 10AUD flat fee for orders below 100AUD | 4-5 days |
| South Africa | 20AUD flat fee | 3-6 days |
| South Korea | Free over 100 AUD purchase or 10AUD flat fee for orders below 100AUD | 6-7 days |
| Spain | Free over 100 AUD purchase or 10AUD flat fee for orders below 100AUD | 5-6 days |
| Sweden | Free over 100 AUD purchase or 10AUD flat fee for orders below 100AUD | 2-3 Days |
| Switzerland | Free over 100 AUD purchase or 10AUD flat fee for orders below 100AUD | 3-4 days |
| Thailand | Free over 100 AUD purchase or 10AUD flat fee for orders below 100AUD | 5-6 days |
| Turkey | 20AUD flat fee | 3-17 days |
| United Arab Emirates | 20AUD flat fee | 5-9 days |
| United Kingdom | Free over 100 AUD purchase or 10AUD flat fee for orders below 100AUD | 4-5 days |
Delivery Times For Framed Canvas and Other Products
Note: 1 AUD ≈ 0.65 USD (rates may vary)
| Country | Shipping Fee | Avg. delivery time* |
| United States | Free over 100 AUD purchase or 10AUD flat fee for orders below 100AUD | 5-8 days |
| Australia | Free over 100 AUD purchase or 10AUD flat fee for orders below 100AUD | 5-8 days |
| Canada | Free over 100 AUD purchase or 10AUD flat fee for orders below 100AUD | 6-9 days |
| China | 20AUD flat fee | 2-13 Days |
| Estonia | Free over 100 AUD purchase or 10AUD flat fee for orders below 100AUD | 5-8 days |
| France | Free over 100 AUD purchase or 10AUD flat fee for orders below 100AUD | 5-7 days |
| Germany | Free over 100 AUD purchase or 10AUD flat fee for orders below 100AUD | 4-6 days |
| Greece | Free over 100 AUD purchase or 10AUD flat fee for orders below 100AUD | 6-9 days |
| Hong Kong | Free over 100 AUD purchase or 10AUD flat fee for orders below 100AUD | 6-8 days |
| Hungary | Free over 100 AUD purchase or 10AUD flat fee for orders below 100AUD | 6-8 days |
| India | Free over 100 AUD purchase or 10AUD flat fee for orders below 100AUD | 9-11 Days |
| Indonesia | Free over 100 AUD purchase or 10AUD flat fee for orders below 100AUD | 10-12 days |
| Ireland | Free over 100 AUD purchase or 10AUD flat fee for orders below 100AUD | 5-7 days |
| Italy | Free over 100 AUD purchase or 10AUD flat fee for orders below 100AUD | 5-8 days |
| Japan | Free over 100 AUD purchase or 10AUD flat fee for orders below 100AUD | 7-8 days |
| Jordan | Free over 100 AUD purchase or 10AUD flat fee for orders below 100AUD | 5-8 days |
| Kuwait | 20AUD flat fee | 3-5 days |
| Malaysia | Free over 100 AUD purchase or 10AUD flat fee for orders below 100AUD | 6-9 days |
| Netherlands | Free over 100 AUD purchase or 10AUD flat fee for orders below 100AUD | 5-7 days |
| New Zealand | Free over 100 AUD purchase or 10AUD flat fee for orders below 100AUD | 5-7 days |
| Norway | Free over 100 AUD purchase or 10AUD flat fee for orders below 100AUD | 5-8 days |
| Oman | 20AUD flat fee | 10-11 days |
| Philippines | Free over 100 AUD purchase or 10AUD flat fee for orders below 100AUD | 7-8 days |
| Poland | Free over 100 AUD purchase or 10AUD flat fee for orders below 100AUD | 4-7 days |
| Portugal | Free over 100 AUD purchase or 10AUD flat fee for orders below 100AUD | 6-8 days |
| Qatar | 20AUD flat fee | 4-8 days |
| Romania | Free over 100 AUD purchase or 10AUD flat fee for orders below 100AUD | 6-8 days |
| Saudi Arabia | 20AUD flat fee | 8-9 days |
| Serbia | Free over 100 AUD purchase or 10AUD flat fee for orders below 100AUD | 4-8 days |
| Singapore | Free over 100 AUD purchase or 10AUD flat fee for orders below 100AUD | 5-8 days |
| Slovakia | Free over 100 AUD purchase or 10AUD flat fee for orders below 100AUD | 5-8 days |
| Slovenia | Free over 100 AUD purchase or 10AUD flat fee for orders below 100AUD | 5-8 days |
| South Africa | 20AUD flat fee | 5-8 days |
| South Korea | Free over 100 AUD purchase or 10AUD flat fee for orders below 100AUD | 6-7 days |
| Spain | Free over 100 AUD purchase or 10AUD flat fee for orders below 100AUD | 6-8 days |
| Sweden | Free over 100 AUD purchase or 10AUD flat fee for orders below 100AUD | 3-5 Days |
| Switzerland | Free over 100 AUD purchase or 10AUD flat fee for orders below 100AUD | 5-7 days |
| Thailand | Free over 100 AUD purchase or 10AUD flat fee for orders below 100AUD | 6-8 days |
| Turkey | 20AUD flat fee | 3-17 days |
| United Arab Emirates | 20AUD flat fee | 5-9 days |
| United Kingdom | Free over 100 AUD purchase or 10AUD flat fee for orders below 100AUD | 5-8 days |
*Delivery time includes order processing, production, and final delivery. Delivery times and shipping costs are estimates, cannot be guaranteed, and are subject to change without notice.
Return Policy
If you change your mind, you may return a Da Vinci Arts Shop product within 30 calendar days of delivery for a full refund. The product must be in its original condition, and the mounting system must not have been used. Return shipping costs are the responsibility of the customer.
In the case of a partial return, the original shipping cost is not refunded. Custom prints are non-refundable. For our mounting systems and accessories, partial returns are not possible.
To be eligible for a refund, all components of the product, including any accessories, must be returned in the original packaging or a package labeled with the appropriate shipping label. Please ensure the label is printed in color and meets the required dimensions.
Please include your full shipping details on the return package as per your order and print the return form, which you may find here, to enclose it with the package. This will help us identify your order and speed up the refund process.
The address for returns is:
Da Vinci Arts Shop
Ground Floor , 470 St Kilda Rd,
Melbourne, VIC 3004, Australia
After we receive the package, we will contact you to confirm the cancellation of your order. Your refund will be processed within 14 days of cancellation, though we strive to complete this as quickly as possible.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@davinciarts.com.au.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at support@davinciarts.com.au for questions related to refunds and returns.